Public File

Smooth Radio UK, broadcasting on National Digital Radio (D1) available via DAB receivers throughout the United Kingdom and on digital television and the internet is a national service.

However each of the existing Smooth Radio analogue services within the UK has licensing requirements in respect of its music and content and these are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

All Real and Smooth stations must operate within the conditions of their licence at all times and we welcome any feedback from listeners on any aspect of our output. Although the same programming output including all music and presentation is also broadcasting on Smooth Radio's current analogue/FM and regional DAB services, each of these analogue services is required to provide a Public File in order to for listeners to understand what each station public obligations include and advise on how these are being met.

Smooth Radio services required by Ofcom to provide appropriate information via a publically accessible file are those analogue stations based in Glasgow, the North East and North West of England, the East and West Midlands and in London.

The Public File contains information about the provision of the Licensed Analogue Services in accordance with guidelines as drawn up and from time to time revised by Ofcom. The File is updated regularly and available via our website or by post, in hard copy to any member of the public upon reasonable request.

Should you wish to make comments on any part of Smooth Radio output, please click the appropriate link as identified below and our policy is to respond to all correspondence when required within a minimum of seven working days.

Company Name: Smooth Radio Limited

Registration Number: 2775358

Place of registration: Manchester

Registered Office:

Laser House, Waterfront Quay, Salford Quays, Manchester, M50 3XW

Smooth Radio UK's main office is located at the following address:

Real and Smooth, Laser House, Waterfront Quay, Salford Quays, Manchester, M50 3XW:

Reception telephone: 0161 886 8800

Smooth Radio UK Managing Director: Andy Carter - contact

Smooth Radio UK Brand Programme Director: Steve Collins - contact

How to listen to Smooth Radio:

Smooth Radio UK is available nationally on DAB, Digital Television and via the Internet. In addition for those wishing to listen in Glasgow and within the current English geographical regions of the North East, North West, East Midlands and West Midlands we're also on FM and Regional DAB. In London we are available on FM. Further information can be found via the Smooth Radio United Kingdom website address:

http://www.smoothradio.co.uk/

Each analogue service website can be located by clicking on the appropriate geographical link.

Smooth Radio Character of Service and Formats

National Multiplex Service:

UK-Wide

An easy listening station featuring easy listening music and lifestyle oriented speech, targeting an audience aged 50-plus and broadcasting some specialist music programmes.

Analogue services:

North East England:

An easy listening station featuring melodic music from the past six decades and today mixed with lifestyle oriented speech, primarily targeting listeners in the north east aged 50 plus, with at least 10 hours of identifiable specialist music programmes each week.

North West England:

An easy listening station featuring easy listening music including music influenced by jazz and soul and lifestyle oriented speech targeting a North-West audience aged 50 plus and broadcasting 12 hours a week of specialist music programmes during evenings and weekend daytime.

East Midlands:

A melodic music station, featuring lifestyle orientated speech, primarily targeting listeners in the east midlands area aged 50 plus, with at least 12 hours of identifiable specialist music programmes each week.

West Midlands:

A melodic music station, featuring lifestyle orientated speech, primarily targeting listeners in the west midlands area aged 50 plus, with at least 12 hours of identifiable specialist music programmes each week.

London:

An easy listening station featuring easy listening music including music influenced by jazz and soul and lifestyle oriented speech, targeting a London audience aged 50-plus, and broadcasting 12 hours a week of specialist music programmes during evenings or week-end daytime.

Glasgow:

A melodic music station, featuring lifestyle orientated speech, primarily targeting listeners in the Glasgow area aged 50 plus, with at least 12 hours of identifiable specialist music programmes each week.

Programming Content

News

News bulletins, some of which may be local, will be broadcast at least hourly weekdays and weekends.

Smooth Radio Glasgow provides local news hourly from 6am-7pm weekdays, there are also local headlines and sport at 6.30am, 7.30am, 8.30am and at 4.30pm and 5.30pm.

At weekends, there is local news between 10am and 2pm.

Outside of these times, UK-wide, nations and international news is provided by IRN.

Smooth Radio Glasgow’s News Team is managed by:

• Heather Kane - Head of News

Smooth Radio UK's News Team is managed by:

• Heather Kane – Acting Group Head of News

You can contact the Smooth Radio Glasgow News Team on 0141 781 2206 or the Smooth Radio UK News Team on 0845 111 6397.

Other Programming

Studio location:

All programming (excluding Glasgow) is produced and broadcast from our studios in Manchester and London.

Locally-made hours:

Smooth Radio analogue services (excluding Glasgow) are not obliged under the terms of licence to provide within its Format any locally made hours of programmes.

Programme sharing:

With the exception of Smooth Radio in Glasgow, each Smooth services provides the same programming and the analogue licences for the East Midlands, the North West, the West Midlands , London and the North East apart from some variations in local information and advertising all comply with the character of services described above and as described within the overall Format requirements.

Automation

The average number of hours of automated programming are:

• Monday - Friday 19.00 - 20.00
• Friday: 20.00 - 00.00
• Saturday: 14.00 - 15.00 and 18.00 - 00.00
• Sunday: 1400 - 15.00 and 18.00 - 00.00

OFCOM Local Guidelines:

See Ofcom's guidelines on localness 

Station Format

You can see each of the analogue station Formats by clicking through the drop down menu on the Ofcom website:

OFCOM

Programming Team information:

Steve Collins - Smooth Radio Brand Programme Director - contact

Jamie Griffiths - Head of Presentation (Manchester)

Dave Brown - Head of Presentation (London)

Gerry Burke - Head of Presentation (Glasgow)

If you wish to contact the station you can do so by any of the methods listed on ourcontact details page.

Events and Charity Support

We occasionally publicise events for charities on air and on our websites. Smooth Radio also devised and produces its own annual on and off air charitable event, The Starlight Supper which raises funds for our nominated charity.

Complaints

Should you wish to complain about Smooth Radio or anything related to its output please contact either the Managing or Programme Director with the details of your complaint. Your complaint will be acknowledged and a resolution will be sort within 10 days. You can make a further complaint if a resolution is not reached to OFCOM or we can advise further on other regulatory bodies which may be helpful.

OFCOM (Office of Communications) is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. Information for consumers and information regarding this station is available on their website at www.ofcom.org.uk

If listeners wish to report any Pirate Radio interference to Ofcom this can now also be done directly by accessing: http://ask.ofcom.org.uk/help/radio/pirates